How Simply Activate Helped a Startup Build a Connected Team in 7 Days
Based in the heart of Chicago, a fast-growing startup had only been in business for three months. Despite being only three months old, the startup was already growing faster than market anticipation.
Table of Content
About The Company
Emerging Problems
Key Problems Faced
Solutions by simply activate
The Results
About Us
About The Company
Based in the heart of Chicago, a fast-growing startup had only been in business for three months. Despite being only three months old, the startup was already growing faster than market anticipation. Their innovative business model and a small yet ambitious team were driving incredible growth. However, that rapid growth and momentum came with its own set of challenges.
As their client base expanded and new team members joined every week, communication started to break down. They were juggling multiple tools for chat, meetings, and customer calls, which created unnecessary complexity and wasted time. Important messages got lost between platforms, internal meetings overlapped, and customer interactions weren’t being tracked efficiently.
It didn’t take long for the company to realize that without a structured system, managing and scaling operations would become increasingly difficult.
Emerging Problems
Looking ahead, the company understood that their current setup might work for present, but not for long term. If the startup continued on its growth path and evolved into a medium or large-scale business within two years, the existing communication tools would simply collapse under the weight of expansion. With employees already juggling multiple apps for calls, chats, and meetings, they could only imagine the chaos if thousands of people had to do the same. The leadership team knew they needed to act fast before the chaos affected productivity and customer satisfaction.
Key Problems Faced
- Using multiple disconnected tools for communication.
- No centralized system for tracking client interactions.
- Difficulty hosting team meetings and conference calls.
- Communication delays causing project slowdowns.
- Inconsistent information sharing between departments.
- Poor visibility into team availability and performance.
- High onboarding time for new employees.
- Limited IT resources to manage communication tools.
- Inability to scale with growing team size.
- Risk of decreased productivity and customer experience.
Solutions by simply activate
The company’s management reached out to simply activate via website, but their journey to that point wasn’t simple. Before contacting us, they had already spoken directly with five different UCaaS vendors. However, they quickly realized that choosing the right communication system without expert guidance would be risky and time-consuming. They needed an experienced partner who could objectively assess their needs, compare solutions, and recommend the best fit.
After submitting their inquiry on our website, we promptly scheduled a meeting with the company’s owner and senior management team to understand their goals, challenges, and growth plans. From there, our six-stage process framework guided them step-by-step in evaluating, selecting, and deploying the most suitable UCaaS platform tailored to their business model.
Discovery
In the initial meeting, we began by learning about the company’s existing internal communication setup. We asked detailed questions about the number of tools they were using, the challenges they faced with those platforms, and the reasons they no longer wanted to continue with their current system.
To gain deeper insight, we also spoke directly with employees across different departments to understand their individual preferences, and daily communication habits. To conclude the assessment phase, we provided the management team with a structured form designed to capture key operational and technical details.
Gap Assessment
After receiving the completed form with all the necessary information, it became much easier for us to identify the communication gaps within their organization. We now had a clear understanding of the type of UCaaS system they were looking for and the features that would best support their growing operations.
Our team conducted a detailed evaluation, comparing their existing communication tools with several leading UCaaS solutions to pinpoint exactly which features were missing and what improvements could deliver the most impact. Our expert team assisted them to create business communication funnel which helped us making the right choice.
Solution Mapping & Shortlisting
Once we had a complete understanding of the client’s business nature, communication preferences, and desired features, we began searching for UCaaS providers. Our goal was to identify platforms that not only offered the functionality the company require but also aligned with their long-term growth plans. Considering the company’s limited budget as a startup, we focused on finding an affordable yet high-performing solution that delivered enterprise-grade capabilities.
After thorough research and evaluation, we shortlisted two UCaaS vendors, both of which scored equally high, earning 5 points each based on our internal evaluation framework.
Recommendation & Negotiation Support
Afterwards, we arranged a meeting with the client to present the shortlisted UCaaS vendors and help them make an informed decision. During the session, we provided a detailed overview of both platforms, explaining their features, scalability, and integration capabilities.
The client took some time to review our findings and, after careful consideration, chose the platform that we also believed was the best fit for their business. Once the decision was made, we coordinated directly with the selected vendor to arrange a live demo, allowing the client to experience the platform’s features and user interface firsthand.
Activation Coordination
The next step was the development and deployment phase, in which we continued to play an active role to ensure the client was fully supported throughout the process. We organized a joint meeting with the client, vendor, and technical engineers to review the handover documentation and finalize the deployment plan.
Post-Implementation Review
The Results
The results exceeded the company’s expectations. Employees who were once frustrated and constantly switching between multiple tools were now able to manage all their communication needs from a single, unified platform, saving both time and effort. The confusion and inefficiencies that once disrupted daily operations were eliminated, leading to a noticeable boost in productivity and team collaboration.
- 1. 60% reduction in time spent switching between different tools and apps.
- 2. 45% increase in overall team productivity and faster project turnaround.
- 3. 100% adoption rate within the first two weeks of deployment.
- 4. 30% decrease in internal communication errors and missed updates.
- 5. Improved client response time by nearly 40%, enhancing customer satisfaction.
About Us
Simply Activate, with the support of its dedicated team, has helped this client, and many others address their internal and external communication challenges through expert guidance and advisory solutions. We are always ready to assist businesses in implementing seamless internal communication systems through our comprehensive UCaaS consultation and deployment services.